Users

1. What is ESCAPADINHA?

ESCAPADINHA was created with the purpose of promoting Tourism in Portugal and relies on its users to acchieve this purpose. By allowing users to share their experiences, ESCAPADINHA provides unbiased recommendations of tourism establishments.

2. Can I contact ESCAPADINHA?

Yes, if you wish to contact us, just check our contacts.

 

Establishments

1. What are the requirements for an establishment to join the ESCAPADINHA initiative?

To add your establishment's information to ESCAPADINHA, you must have an establishment located in Portugal and provide services directly related to Tourism.

2. What is the cost to join ESCAPADINHA?

You can add your establishment to ESCAPADINHA for free.

3. How can I add my establishment to ESCAPADINHA?

To include your establishment just fill in the establishment suggestion form.
After approval, your establishment will be included in our web site.

4. Can I make changes to my establishment?

Initially, changes will have to be requested via email support@escapadinha.pt. An interface is being developed that will allow establishments to change their data automatically.

5. Can I remove my establishment from ESCAPADINHA?

To remove an establishment from ESCAPADINHA you must send an email to support@escapadinha.pt stating that request.

6. How can I remove a coment to my establishment?

The concept behind ESCAPADINHA is that users help each other by reviewing the tourism establishments visited. Eliminating a comment goes against this concept. You can, however, ask for the removal of any comment that goes against our terms and conditions or ask us to remove your establishment entirely.

7. A user submitted an inappropriate comment. What can I do?

In case you detect such a situation, send us an email support@escapadinha.pt with an indication of the page or establishment where you saw it. We will review the comment and remove it if it does not comply with our terms and conditions.

8. How can I give further relevance to my listing?

We have several options to enhance your listing. For more information please check our page on advertising.

 

Hotel Reservations

1. Why are my credit card details necessary?

In general your credit card details are only required as a guarantee for the hotel in case you do not arrive or cancel too late. This might result in a no-show charge (generally the equivalent to one night's stay) by the hotel. Otherwise, your credit card will not be charged. You will pay for your stay at the hotel.

2. Does the hotel need a deposit or a payment in advance?

You will pay for your stay at the hotel. If the hotel requires a deposit, it will be clearly mentioned on the overview page of the hotel. However, note that some hotels perform a pre-authorisation check on your credit card as an extra guarantee. A pre-authorisation is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total cost of your reservation. Once the credit card has been validated, the reserved amount will be released.

3. What types of credit card can I use to guarantee the reservation?

MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel in the “Hotel Policies” section for ‘Accepted credit cards’.

4. Can I pay for my stay in advance?

Please note that such arrangements depend on each hotel’s policy. Therefore, you will need to contact the hotel directly. The hotel’s contact details can be found in your reservation confirmation e-mail.

5. Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?

As the credit card details are only needed for guarantee purposes, you can pay at the hotel using the payment method of your choice.

6. My credit card has been charged. How can I get a refund?

We never charge our guests’ credit cards. The charge has been performed by the hotel. Therefore, you will need to contact the hotel directly. The hotel’s contact details can be found in your reservation confirmation e-mail.

7. I do not have a credit card. Can I still book a room?

Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

8. How do I know that my reservation is confirmed?

When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.

9. I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalising your reservation. Also we have noticed that in some cases our confirmation email may end up in your spam folder. If you do not receive an email after you have made a booking, please send an email with your booking number and details to support@escapadinha.pt.

10. How many rooms can I book in one reservation?

A maximum of 10 rooms (if available) can be booked in any one reservation. If you want to make a reservation for more than 10 rooms, please send an email to support@escapadinha.pt.


 
.:: | privacy policy | terms and conditions | advertising | suggest establishment | ::.